Now check-in directly for Vivacolombia flight from the comfort of your home/office. For us it was 30 dollars to print a boarding pass.I can't believe some airlines still do this kind of procedure that should be forbidden as it is a pure and simple scam. Viva Air (Colombia): Boarding Pass - See 1,804 traveller reviews, 208 candid photos, and great deals for Viva Air (Colombia), at Tripadvisor. I do know that once the BP is in the app you do not need a phone signal at the airport to show it, it will display the BP at any time. Yes, you may check-in for your Viva Aerobus (VB) flight online starting 72 hours and ending 4 hours prior to departure. Mobile boarding passes can be used along with paper boarding passes. Boarding Pass: Document issued by Viva Aerobus, ... cell phones or mobile devices. Does Viva Aerobus (VB) have online web check-in? If you want this to be easy, fast and free, just make the process through our web page and submit your printed boarding pass on the day of your flight.¨ Makes no mention of it being impossible to print a boarding pass for an international flight. As each trip represents a different experience for you, we created different flight options designed to offer you the best benefits and meet your needs when traveling. Any additional luggage will cost. This is the version of our website addressed to speakers of English in the United States. Unicel coolers are not allowed. Security checkpoints. f you need to travel, from the week 28 of pregnancy you must present a medical certificate issued no more than 10 days before the day of the flight, which must indicate the number of weeks you will have on the date of the flight, your baby's probable date of birth, and express permission to travel by plane. Three of my loud friends booked the wrong date and they wouldn’t let them get another ticket. For those trips where carry-on is not enough, we tell you what you should know about checked baggage and give you some tips. Some sports equipment is restricted by security, if yours is not listed on this page and you still have doubts, contact us to learn more. You will only be able to carry what is considered in the section. When purchasing a ticket on Viva Air’s website, you have the option to check-in at the airport for 12.50 soles. Remove all tags from previous flights attached to the suitcase you are going to check-in. Items weighing more than 32 kg (70 lbs.) During the flight, with the exception of take-off and landing, the emotional support dog or cat may go out of its kennel, sitting on the passenger's lap. If you are going to travel with your pet, consider that the space on the airplane is limited and we can only carry up to 3 checked pets per flight, that is why we recommend purchasing the pet service before your flight. … We welcome only professionally trained and certified service cats and dogs on board at no additional charge. As best I recall, after you have checked in the boarding pass is found in the "boarding pass" section automatically. It was great flight! Never again. Criminal and Unethical behaviour in an already streeful situation, Worst customer service ever experienced. Tickets save via mobile or tablets are not accepted and you have to print the boarding pass beforehand in order to board the plane. We recommend that you bring wet wipes, even if they no longer wear a diaper, and if they still use them, carry some extras and pack a change of clothes in your carry-on bag. You will also be able to check-in a baggage of higher dimensions, limited to 319 linear cm (126 linear inches), making the corresponding payment at our airport counter. Remember that, for safety reasons, minors cannot travel in seats located in the emergency exits. Customize your baggage with ribbons, labels or stickers to easily identify it. for Smart. Traveling with the little ones is easier than it seems. Passengers must print out their boarding pass prior to arrival at the airport, or will be subject to a USD 12 fee. If you want to check-in a large musical instrument, you can do it from 449 MXN; for its protection, it is necessary to store it in an appropriate hard case and pack it correctly. Unaccompanied minors may not travel on international or connecting flights. If your dog or cat is bigger and together with its kennel does not weigh more than 32 kg (71 lbs. Only children between 14 and 17 years may travel alone, taking into account the following considerations and requirements: Make sure you have all the required documents to facilitate the arrival at your next destination. If you have an iPhone equipped with iOS 6, use Passbook, the digital wallet app by Apple. The best thing you can bring is time to spare. for the Light and Basic combos, or 15 kg (33lbs.) We give you some tips and tricks to make your travel experience easier. Due to security regulations, the amount of liquids, aerosols and gels that can be transported in your hand luggage is limited. Children under the age of two must be accompanied by a person with a valid CBX ticket. Twitter Link. However, we are flying from Cancun to Mexico City on Viva Aerobus and they wanted something like $5 a person to print out a boarding pass at the airport. Take your dog or cat in the cabin from 949 MXN, as long as it is more than 8 weeks old, does not weigh more than 10 kg. Regardless of the travel options you selected at the time of purchase, you can add bags with an extra charge that will depend on the weight of your baggage, just consider that the maximum weight cannot exceed 32 kg (70 lbs.). - Complete your check-in and download your boarding pass without complications, now available for the combos you already know and our new Zero fare at no additional cost. Do not leave your baggage unattended at the airport at any time. How can I check-in and get my boarding pass? To avoid liquid spillage and the spread of odors during the flight, place an absorbent padded material inside the kennel, also remember not to feed your pet regularly a few hours before the flight, try to give it only small snacks. Viva does not explicitly state that they don’t accept mobile boarding passes. Taking off and landing can be uncomfortable for your baby or toddler and it is common for them to cry during these stages of the flight, do not be alarmed or embarrassed, it is normal and this helps them feel better; to prevent their discomfort, we recommend giving them something to drink or eat. Viva accepts appropriately packaged musical instruments either as part of your carry-on or as a special checked baggage item, depending on its weight, size and shape. Passport, official ID (INE), birth certificate, consular registration or certificate of Mexican nationality. To facilitate your trip, it is recommended that at the time of your purchase or at least 48 hours before your flight, you notify us if you require any assistance. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. Not accepting an electronic boarding pass in 2019 is bad enough. Note: The cremated remains of your pet may be transported under the same conditions. We know that there are times when you might require some type of additional assistance so in this section, we tell you all the considerations that you have to take into account when making your reservation. To board a flight within Mexico (domestic), you will have to present an official photo ID such as a passport, official ID (INE), driver's license or professional license, among others. We know how important your instrument is to you. If at the time of purchase, you chose the check-in online option, remember that the boarding pass will be available between 24 and 2 hours before the scheduled departure of the flight. 66600 Call Center Mexico (Toll free) 81 82 150 150 United States +1 866 FLY VIVA (+1866 359 8482) Facebook Link. We finally got the bags at noon, so that our entire day in Cusco was lost and we had to let go of all our plans.The staff seem to run from their responsibility with first possibility and no one is willing to either listen or help. if you bought Smart or purchased the weight increase for your carry-on baggage. You can also carry medications in presentations greater than 3.4 oz, however, it is necessary that you present a medical prescription that shows that you will require that dose during the flight. ), check it in from 849 MXN in the conditioned cargo compartment. Unaccompanied minors cannot travel in seats located in the emergency exits. You cannot check your pet in the cargo compartment on connecting flights. All passengers traveling in any fare or combo are allowed to carry one personal item that must fit under the front seat during the flight and not exceed the following dimensions: 18 x 14 x 8 inches. Check that everything is ready before your next trip. Access your electronic boarding pass via the link in your e-mail or text (SMS) message and show the barcode with the flight information to the security agent. Do not put locks on your suitcases until you are going to check them in. If you chose to travel with the Basic or Smart combos, you can carry the first checked bag at no additional cost, which should not weigh more than 15 kg (33 lbs.) If you fly from or to abroad, it is necessary to present a valid passport, in addition to a visa or immigration permit as required by the immigration authority of the destination country. Can I use one phone to display all my family’s mobile boarding passes? This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Answer 1 of 20: Hi. Only one bag can be carried per passenger. What is a mobile boarding pass and how do I use it? If traveling with more than one person, each boarding pass should be submitted on a separate sheet. We recommend that you pack the necessary medication and supplies in your carry-on bag; if possible, double the amount of medications you will need during your trip. It looks like you do not have Viva Fan yet.Get it now and start saving money. Proceed directly to the security checkpoint. They were visibly upset when I had printed my tickets...... Look here, In Europe charging people for printing effing tickeets was banned 8 years ago. At all airports we can offer you a wheelchair service and assistance for your mobility; to give you the best possible service, we ask that you notify us as soon as possible about the type of assistance you require. Does Viva Aerobus (VB) have online web check-in? Price comparison mobile applications may apply to enter into a written Licence Agreement with Ryanair, which permits such mobile applications to access Ryanair’s price, flight and timetable information for the sole purpose of price comparison. You will receive a boarding pass in the form of a text message or e-mail, which can be displayed on your telephone to show the boarding personnel. Take a look at the menu to find the topic of your interest and quickly answer your questions. Our luggage couldn’t be sent on our flight because of some problems with the luggage system, and we were told it should be sent to our apartment the next day early in the morning. You can do the web Check-in process though the web page www.vivaair.com between twenty-four (24) to two (2) hours before the scheduled departure of domestic flights and three (3) hours before for international flights. Avoid uncomfortable footwear as your feet can swell during the flight. Make sure they sleep and rest well before traveling and that they have packed everything they will need during the flight. They must go inside a rigid cooler or thermal bag that prevents spills and the spread of odors. Everything Viva Air is doing is focused on getting more money out of you and it’s done in a way where you normally wouldn’t expect to get charged. Express Line. Permitted use. If you plan or need to travel with your service animal, we recommend that you notify us as far in advance as possible to offer you a better service. (22 lbs.) Just make sure your devices have enough battery. If you have a pacemaker, in addition to suggesting that you carry a medical certificate to show at the airport security filters, we recommend that before your trip, you talk with your doctor about the possible risks. Some animals can get nervous before and during the flight, however, it is not recommended to sedate them, because it can cause problems to their health during the flight; ask with your vet first. It is important that you know how it works and make sure it has enough oxygen and battery for the duration of the flight. Viva will not allow for transport musical instruments in cloth cases, weighing more than 32 kg (70 lbs.) You can only travel with one infant-in-arms. Embarking the aircraft Guide dogs at the service of our passengers with visual or hearing limitations, must be able to be seated in front of their seat; at no time may they occupy a seat and throughout the flight they must carry their harness, leash and ID. To travel within Mexico, some accepted documents are the birth certificate, CURP or passport. A mobile boarding pass is a great choice if you don’t have access to a printer or you’ve mislaid your printed boarding passes in past. Check in, get flight alerts, and view mobile boarding passes all right on your Android device of choice — making travling with VivaAerobus much more convenientAs an alternative to mobile apps, check out the website of VivaAerobus by clicking right here. If you have additional questions about our travel policies or need additional information, please visit our customer service site or review our terms and conditions to live the best flight experience with Viva Aerobus. Here we present everything you need to know to make your trip an extraordinary experience. To speed up your access through security filters, make sure that all liquids, sprays, gels, pastes, lotions, creams or similar items are in small containers of a capacity not greater than 100 ml (3.4 oz) that you should keep in a transparent and resealable plastic bag with a capacity not exceeding 1 liter (33.8 oz). You can do it in this same website or download our mobile app (available on iOS or Android); once there, you must enter your reservation code and last name to obtain your boarding pass once you accept the terms and conditions. When you travel as much as we do, you learn a thing or two about what and how to pack. Viva Aerobus, Mexico's low-cost airline, launched its mobile app to improve the user experience and provide a better service. Here we leave you some basic information about what you need to travel. So you’ll need to bring the mobile phone containing your boarding pass(es) to the airport, along with your accepted form of photo id. Before and during the flight drink plenty of water to avoid stomach or ear pain caused by cabin pressure change. On international flights, you will also have to carry a health certificate issued by your vet on letterhead. Like poor company, they scam you on small stuff. or measuring more than 319 linear cm (126 linear inches) or those not properly packaged will not be accepted for transportation. Specifically, it is not until you click a button to expand the “Check-in … Perishable foods should be vacuum packed, dry, and frozen. On board the plane you can carry solid foods such as sandwiches, fruit or nuts, you just have to take into account the restrictions on liquid transportation. Recommendations for foreign passengers traveling to Mexico. Confirm the flight departure time and arrive early enough to carry out the check-in process without setbacks, this will allow you to complete the form provided by Viva for unaccompanied minors, which must be completed by one of the minor’s parents or the legal guardian. You’ll need to show your mobile boarding pass at the following points: 1. Emotional support animals cannot weigh more than 12 kg (27 lbs.) As they are considered part of your baggage, they must comply with the weight and dimensions included in the travel modality that you would have purchased. We do not recommend carrying your dress in your checked baggage. or measuring more than 319 linear cm (126 linear inches). Whether you want to surf, ride a bike or play golf, take your sports equipment with you from 599 MXN and enjoy your trip. Instead of throwing everything in your suitcase and seeing what does not fit, we can help you organize better so you know what and how to take to get the most out of your allowed baggage. Only one pet is allowed per kennel and per person, if they travel in the passenger cabin. Although it is not possible to purchase a seat for musical instruments, small ones such as clarinet, flute, trumpet, or violin are allowed as part of your carry-on as long as they meet the allowable weight and dimensions, are properly packed, and fit in the overhead compartments. For more information click here. What is a mobile boarding pass and how do I use it? We have been standing in different lines for hours the few times we have been using their company.Never ever will we use Viva air again, we would rather pay 200 dollars more for a decent company. Boarding gate. Open your app, tap the "Check in/Get boarding pass" button and follow the instructions on screen. There are some medical conditions that you must notify us and present a medical certificate that guarantees that you can fly, as well as filling out and signing a responsive letter during the check-in or boarding process. Boarding pass or flight confirmation in cases where it is not possible to download or print it. Don't They realise that airports are stressful enough without the likes of these muppets making it even worse for the passengers, but no, they feed on that insecurity and think they are clever for bleeding money from people.... Resign and go and work in a proper airline, if the haven't hit rock bottom yet! However unfortunately some airports cannot accept mobile boarding passes yet, these airports are: Agadir ; Essaouira; Fez; Nador ; Oujda; Marrakesh; Rabat ; Tangier ; Kefalonia; Volos; Nea Aghialos ; Tel Aviv ; Dalaman; Customers traveling from these airports must check in online … Baggage check-in was smooth, boarding well managed, flight on time. Due to cabin space limitations, the carrier should not be more than 40 cm (16 inches) long, 30 cm (12 inches) wide, and 20 cm (8 inches) high, and must fit under the seat in front of you. If you travel with your own wheelchair or with a device that facilitates your mobility, you can transport it at no cost as checked baggage in addition to your allowed baggage. Did not print or download your boarding pass? Viva Air (Peru): Scam for boarding pass - See 816 traveler reviews, 92 candid photos, and great deals for Viva Air (Peru), at Tripadvisor. 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